Creating a ticket on behalf another user (agent)


I'm not sure whether to put this in a wish list or troubleshooting area.

Is there any possibility to have an agent to create a ticket on behalf another agent ?

The only i can find now is creating a ticket on behalf of actual customer / myself.

Situation maybe like below:

  • John from finance department (also helpdesk agent) cant seem to login to some application on his computer.
  • So he called Mike who are in IT department to assist.
  • Mike create a ticket which is John as the requester (customer).



  • Hi,

    Actually it's on our backlog and we will have that done by the end of June. Right now we are about to release quite big update with tons of functionalities and improvements.

    Stay tuned!

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